Call Us :+447441446675 | sales@gotoboxes.co.uk
At GoTo Boxes, customer satisfaction is paramount. Our refund policy ensures a smooth and hassle-free process for our valued customers. Here are the key details:
To qualify for a refund, the product must be in its original condition, unused, and in the same packaging as received. Refund requests must be initiated within 30 days of receipt, and a valid proof of purchase is required.
Customized products, sale items, and perishable goods are non-refundable unless they are defective.
To request a refund, contact our customer support team via email at support@gotoboxes.co.uk or call us. Provide your order number and product details. If eligible, you'll receive a return authorization number and instructions. Return the product using a trackable shipping method, including the return authorization number in the package.
Once we receive and inspect the returned product, we will process the refund to the original payment method. It may take 7-10 business days for the refund to appear, depending on your bank or payment provider. You will receive an email notification once the refund is processed.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. In such cases, we will cover the shipping costs.
Partial refunds may be granted for items not in original condition or returned after 30 days.
For defective or damaged items, we offer exchanges for the same product. Contact customer support to request an exchange.
Orders can be cancelled within 24 hours of placement. If the order has already shipped, follow the return process after receiving the product.
For any questions or concerns about our refund policy, email us at support@gotoboxes.co.uk or call our customer support team.
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We are committed to providing excellent service and ensuring your shopping experience with GoTo Boxes is enjoyable and worry-free.