GoToBoxes: Hassle-Free Refund and Cancellation Policy

At GoToBoxes, customer satisfaction is our priority. Our refund policy ensures a smooth and hassle-free experience for all customers.

Eligibility

Products must be unused, in their original condition and packaging. Refund requests must be made within 30 days of receipt, with valid proof of purchase.

Non-Refundable Items

Customised products, sale items, and perishable goods are non-refundable unless defective.

Requesting a Refund

Contact our customer support via email at support@gotoboxes.co.uk or call us, providing your order number and product details. Eligible returns receive a return authorisation number and instructions. Use a trackable shipping method and include the authorisation number in the package.

Processing

Refunds are issued to the original payment method after inspection, typically within 7-10 business days. You will receive email confirmation once processed.

Shipping Costs

Return shipping is the customer’s responsibility unless the product is defective or an error occurred on our part. In such cases, we cover shipping costs.

Partial Refunds

Partial refunds may apply for items not in original condition or returned after 30 days.

Exchanges

Defective or damaged items can be exchanged for the same product. Contact customer support to request an exchange.

Cancellations

Orders can be cancelled within 24 hours of placement. Once shipped, please follow the return process.

Contact Us

For questions or concerns, email support@gotoboxes.co.uk or call our customer support team.

We are committed to providing excellent service and a worry-free shopping experience.